Abstract:
The Study “User Perception of Academic Library Service Quality: A Special
Reference to University of Vavuniya” investigated the relationship among Place for
Learning, Library Services, Library Resources, and Library Staff. A standardised
questionnaire with a Likert scale was used to collect data from 214 respondents, who
included students and academic staff. The majority of users frequently visit the library
and rely on electronic devices to access information, according to descriptive analysis.
With the exception of Library Resources (α = 0.428), reliability tests revealed that the
majority of variables had good internal consistency (α > 0.7). Strong positive
correlations between all of the studied variables were shown via correlation analysis.
The findings suggest that improvements in the physical learning environment, quality
of library services, staff support, and resource availability collectively enhance user
perception of library service quality. This study provides valuable insights for
academic libraries seeking to optimize user experience and foster effective learning
and research environments.
