http://drr.vau.ac.lk/handle/123456789/247 2026-04-05T18:49:42Z http://drr.vau.ac.lk/handle/123456789/2019 Boosting Employee Motivation: The Strategic Power of Gamification in Learning and Training Rukshan, A.; Prasheenaa, A. Employee motivation is a critical driver of organizational performance, learning effectiveness, and long-term competitiveness. In recent years, gamification has gained prominence as a strategic approach to enhancing motivation by integrating game design elements into non-game contexts, particularly within employee learning and training environments. Adopting a conceptual and narrative literature review approach, this chapter synthesizes theoretical and empirical research from information systems, organizational behaviour, human resource development, and service management to examine how gamification influences intrinsic motivation. Grounded in Self-Determination Theory, the chapter critically analyses how gamification artifacts, such as points, badges, leaderboards, challenges, feedback, and narratives, support or hinder the satisfaction of employees’ psychological needs for autonomy, competence, and relatedness. Drawing on cross-sector empirical evidence, the chapter provides a comparative analysis of gamification outcomes across knowledge-intensive industries, professional services, hospitality and tourism, education, and healthcare. While findings indicate that well-designed gamification can enhance engagement, enjoyment, and learning persistence, the review also highlights potential risks, including over-reliance on extrinsic rewards, excessive competition, and superficial participation. Based on these insights, the chapter proposes theory-informed design strategies for implementing gamification as a sustainable motivational support system rather than a performance control mechanism. The chapter concludes by outlining future research directions, emphasizing the need for longitudinal, cross-cultural, and ethically informed studies to advance understanding of gamification’s long-term impact on employee motivation and learning. 2026-01-01T00:00:00Z http://drr.vau.ac.lk/handle/123456789/1895 A Conceptual Model for QR Code Payment Adoption in Sri Lankan Hotels: An Extended TOE Framework with Trust Perspective Rukshan, A.; Koperunthevy, K. Quick Response code-based payment systems (QRPS) have gained increasing popularity due to their simplicity, cost-effectiveness, and compatibility with mobile technologies. Despite these advantages, the adoption of QRPS within the hotel sector remains relatively limited. This research seeks to identify the key factors influencing QRPS adoption from a hotel industry perspective. Drawing from a comprehensive review of the QRPS literature, we propose a conceptual model grounded in the Technology– Organization–Environment (TOE) framework. The model incorporates technological factors including perceived benefits, perceived compatibility, perceived information transparency, and perceived complexity; organizational factors including organizational innovativeness, organizational learning capability, and top management support; and environmental factors including consumer pressure, trading partner readiness, and government support. Furthermore, this study extends the TOE framework by integrating perceived trust as both a direct determinant and a moderating variable, acknowledging its critical role in the adoption of financial technologies in the hospitality industry. The proposed model will be empirically tested by collecting data from hotel managers in future research and aims to offer valuable insights for both academic scholars and policy makers seeking to enhance digital payment adoption in emerging economies. 2025-01-01T00:00:00Z http://drr.vau.ac.lk/handle/123456789/1432 Sri Lanka’s Unique Edge in MICE Tourism: A Conceptual Exploration Rukshan, A.; Ranaweera, H. MICE tourism - encompassing Meetings, Incentives, Conferences, and Exhibitions - offers significant economic benefits, with MICE tourists spending three times more than leisure travellers. Despite its potential, Sri Lanka lags regional leaders such as Singapore and Thailand. This paper explores the challenges facing Sri Lanka’s MICE industry in hosting international events, highlighting the need for targeted strategies, hybrid event solutions, eco-friendly practices, and advanced technologies, including metaverse-enabled experiences. By identifying the country's unique selling propositions and advocating for collaboration among government bodies, tourism authorities, and private stakeholders, this research outlines a roadmap to enhance Sri Lanka's competitive edge and contribute to the broader goals of sustainable tourism development. 2025-01-01T00:00:00Z http://drr.vau.ac.lk/handle/123456789/1237 Fuzzy C-Means Clustering of Work-Life Boundary Styles: 31 Applications for Smart Library Workforces and User Behaviour Analysis Thevaka, S.; Selvarajan, P. This study employs Fuzzy C-Means (FCM) clustering to analyze work-life boundary patterns, with direct applications in Library science and smart nation initiatives. By analyzing behavioural data, we identified three wellbeing profiles: socially fulfilled, high-stress/imbalanced, and balanced. Methodologically, we integrate dimensionality reduction techniques (PCA/ t-SNE) and multivariate visualization to affirm the validity of clusters. Crucially, we reframe findings through the perspective of library science: Clustering techniques to enable personalized user services in smart libraries by categorizing information-seeking behaviours; identified patterns can guide staff wellness programs to mitigate burnout in digital library environments and financial security indicators correlate with digital literacy adoption. Results reveal stress (r=0.78), social support (r=0.68), and financial security (r=0.72) as key differentiators. Moreover, the methodological innovations include FCM parameter optimization (fuzziness m=2.1) and cluster validation by Fuzzy Partition Coefficient (FPC=0.709). This demonstrates how machine learning can transform library operations through data-driven user understanding and staff wellbeing management. The framework offers tools for libraries to segment users for tailored resource allocation, design workplace interventions, and promote national smart citizenry goals through behavioural informatics. While this study uses a general behavioural dataset as a proxy, in future study employing library-specific data to improve contextual relevance and operational applicability, thereby strengthening the research rigor. 2025-01-01T00:00:00Z